Refund policy

Section 59 – Return & Refund Policy

At Section 59, we value customer satisfaction and take pride in the quality of our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

  • Items must be returned within 14 days of delivery.

  • Products must be unused, unworn, unwashed, and in their original condition, including all tags and packaging.

  • Items showing signs of wear, damage, stains, or odors will not be accepted.

  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items

  • Gift cards

  • Customized or made-to-order products

  • Undergarments, swimwear, or accessories (for hygiene reasons)

Return Process

  1. Contact our customer support team at Section59ldn@gmail.com to request a return authorisation.

  2. Once approved, securely package the item and ship it to the return address provided.

  3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • After inspection, approved refunds will be processed within 5–10 business days.

  • Refunds are issued to the original payment method.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

Exchanges

  • Exchanges are subject to product availability.

  • If the requested exchange item is unavailable, a refund or store credit will be issued instead.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no additional cost.

Late or Missing Refunds

If you have not received your refund after the processing period:

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on our website and apply to future purchases only.